Body Telemetry and Protective Devices Return Policy & Procedures

Return Policy:

To return a product for exchange, company credit, or refund, please call us at (321)759-6433 within 30 days of the invoice date to receive a Return Authorization (RA) number.  Once you have received your RA Number, you will have 10 days to return the product to Body
Telemetry & Protective Devices, LLC.

Special orders cannot be returned.

All manufacturers’ policies must be followed including original shipping container.

Please follow the directions below to ensure your return can be properly processed.

Steps To Return A Product:

1. You’ll need a Return Authorization (RA) number

We are happy to accept your return within 30 days of the date your purchase was invoiced. You’ll be given an RA number to expedite the process. Returns received with invalid, expired, or no Return Authorization number on the label will be refused and returned to you. For defective devices that are past the 30-day return period, you will need to contact the manufacturer directly for warranty service.

Certain products are non-returnable/exchangeable regardless if they are within the 30-day return period. For non-returnable defective items, contact the manufacturer directly for warranty services.

All Non-Defective Product Returns received within the first 30-days frominvoice may be charged a restocking fee. Returns must be 100% complete, in the original unopened manufacturers UPC container and undamaged, or Body Telemetry reserves the right to refuse the shipment.

2. Write your RA number on the package.

For your convenience, Return Labels can be found here. Simply write your RA Number and mailing address on the label and attach it securely to a shipping box. Returns must be complete where all blank warranty cards, accessories, and documentation provided by the manufacturer must be included in the box. Credit will not be given for incomplete or inaccurate returns. Once you have received your RA Number, you will have 10 days to return the product to Body Telemetry.

3. Return by a traceable carrier.

Please keep your original tracking number as proof of return. Body Telemetry is not responsible for returned purchase(s) lost by carriers. If you are using U.S. mail, please send by certified mail.

Please Note: Body Telemetry reserves the right to charge up to a 15% restocking fee if these return procedures are not followed. Credit card refunds may be made ONLY to the same card used for the original purchase.  Unit purchasing agents buying on behalf of a Federal department or agency should explicitly disclose contract stipulations affecting returns when first ordering.